Netherlands Gambling Authority launches duty of care document for reregulated market
Regulator publishes ten best practice recommendations centred around safer gambling issues
The Netherlands Gambling Authority (KSA) has officially released its ‘Guideline on Duty of Care’ document, outlining its regulatory expectations for licensed online gaming operators.
The guidelines consist of ten recommendations of best practice points for operators mainly centred around safer gambling issues such as deposit limits, the exclusion of minors, staff training on identifying problem gamblers and self-exclusion.
At a corporate level, directors and managers are encouraged to become familiar with the risks of gambling. They are also expected to know what responsible participation is and how to prevent gambling addiction.
The KSA’s infographic allows operators to check whether they are conforming to the standards required
Transparency of gaming offering, terms & conditions and cancellation rights for players are also encouraged as part of the operators deemed duty of care.
Aiming at being a so-called “living” document, these guidelines will be updated on a regular basis and a corresponding checklist graphic and explanatory video have also been produced.
https://www.youtube.com/watch?v=7BGb-dwAkjw&feature=youtu.be
René Jansen, chair of the KSA, said it had often found a “lack of clarity” in what operators were required to do by law and what they could do in fulfilling their duty of care to players.
“This results in quite large differences,” Jansen said. “For all these reasons we have made this guide. It gives clear guidelines to game providers,” Jansen added.
The duty of care guidelines are part of a wider raft of secondary regulations and standards designed to cover the new Dutch egaming market ahead of its intended launch in 2021. Those guidelines which are legal requirements for prospective operators are highlighted in the document.