MGA plans regulatory framework "overhaul"

The Malta Gaming Authority (MGA) plans to “overhaul” its regulatory framework this year including the development of a raft of new consumer protection measures.

The regulator recently created a new in-house data research department to aid the move towards a more consumer-focused environment with the offer of live-chat services and email support for players using Malta-licensed websites.

“Malta is closely analysing the effectiveness of the gaming regulatory regime, and is using the experience it has gathered over the past decade to raise the standard and reflect better Malta’s position within the gaming industry,” Michele Magro, MGA legal officer, told eGaming Review.

“Malta is looking at a framework that puts consumer and player protection at the forefront of priorities, whilst ensuring incentives for increased innovation in the industry,” he added.

Magro also said that the MGA was assessing the need for the regulation of other types of gaming and whether increased enforcement powers were needed.

In an interview with the regulator’s own Gaming Malta publication, executive chairman Joseph Cuschieri said there would be an “overhaul of the regulatory framework” in Malta, in an attempt to see the jurisdiction lead on the issue of consumer protection.

“We want to excel in consumer protection, as this can be Malta’s strong point and a force for leading the way globally,” Cuschieri said. “The aim is to make the name Malta Gaming Authority synonymous with consumer protection,” he added.

The news comes after the regulator recently rebranded from the Lotteries and Gaming Authority to the MGA, a move which included the launch of a new logo and a revamped website.