GambleAware publishes annual review for 2017/18
Report reveals increased consumer engagement and rising treatment completion rates
GambleAware has published its 2017/18 annual review, highlighting a continuing increase in its total expenditure during 2017, in which its expenses totalled £8,299,321.
Of this expenditure 67.4% (£5,592,911) was spent on treatment services, 14.9% (£1,234,044) was spent by GambleAware on research and a further 13.3% (£1,103,859) was spent on education.
The charities expenditure has increased by an average of £2m every two years, more than doubling since the £4,159,635 expenditure reported in 2012/13.
During the year the charity raised over £9.5m in voluntary donations, inking a first of its kind partnership with Crystal Palace football club.
GambleAware messages featured in 462 separate publicity instances across television, radio and online, generating 255 million opportunities for individuals in the UK to view the GambleAware brand.
YouGov data received by GambleAware reported an increase in GambleAware brand awareness of 13%, rising from 30% in October 2015 to 43% when it was measured again in October 2017.
The GambleAware website received over 2.7 million visitors in 2017, equating to 9,700 visitors a day.
A total of 58,831 calls were received by the national gambling helpline during 2017, of these 56,230 were referred for treatment and help, 20,196 were passed to self-exclusion services and a further 3,008 were referred for advice on debts.
7,624 people were referred to GamCare and other partners for counseling, with a 70% completion rate for those who engaged in treatment.
A further 547 individuals were referred for treatment at the National Problem Gambling Clinic in London, with 49% of those individuals referred completing their treatment.