Exclusive: Better Change earns a place on the UKGC’s RET list
Gibraltar-based charity also achieves ISO 9001 certification at the same time
Better Change has announced that it has simultaneously achieved ISO 9001 certification and a spot on the UK Gambling Commission’s (UKGC) research, education and treatment (RET) list.
The RET list tells operators where they must direct their annual financial contributions as required by UK licensing conditions.
Victoria Reed, founder of Better Change, said: “It’s great that the Gambling Commission have now recognised our commitment to delivering these services.”
Founded in 2021, Better Change is a charity that helps those that have suffered a catastrophic life event such as homelessness or substance abuse, to get their lives back on track and guides them into a career in the gambling industry but on the side of compliance where they can help those who have suffered a similar situation to themselves.
The ISO 9001 group of quality management systems is a series of standards that assist organisations in ensuring that they meet the expectations of customers and other stakeholders while adhering to legislative and regulatory obligations.
David Richardson, strategic partnerships manager for Better Change, commented on the addition to the RET list and the ISO 9001 certification saying: “I think getting on the RET list and passing our ISO 9001 in the same week was a real confirmation for both myself, Vicki and the Better Change team that this is just the start of the journey.”
Richardson added: “We want to try and change the perception of gambling as it’s got a very negative perception at the moment. We believe that we can do that in a positive way to actually change the perceptions of the industry a little bit, which again, will benefit the operators.”
On what the future holds for Better Change, both Reed and Richardson had a positive outlook on what is to come.
Reed said: “We are now more focused than ever on delivering our social impact initiatives and look forward to partnering with the many operators who are already working hard to make positive changes in society and want to continue this commitment by considering directing their RET contributions towards this very worthy cause.”
Richardson added: “If someone says to us now where we’re going to be in two or three years’ time, it’s not really for us to decide. We want to work with the industry and that’s going to guide where we’re going to develop as a business.”