Danish gamblers required to set mandatory deposit limits from 2020
Changes to certification, self-exclusion guidelines and registrations all included in latest regulator update
Danish players will be required to set a mandatory deposit limit before being able to gamble online from January 2020, the Danish Gambling Authority (DGA) has confirmed.
The requirement will apply to all licensed sports betting and online casino operators in the Danish market and follows a consultation which took place earlier this year.
Under the changes, the upper deposit limit cannot be determined by the licence holder, while player changes to deposit limits must be made by operators within 24 hours of the player making that request.
Operators are also required to “familiarise” themselves with the players playing patterns, retaining all game behavioural data and risk-based analysis for a five-year period.
As previously announced during the consultation process, operators will be allowed to set up a temporary egaming account for players, subject to the player completing a full verification process.
Players will be restricted to a maximum deposit of DKK10,000 to any temporary account.
Operators are required to clearly display the DGA logo, together with offering access to an automated self-exclusion scheme such as the Danish national self-exclusion scheme ROFUS.
Additional changes include the clarification that an email from a player indicating they wish to self-exclude is not enough authorisation to deny services, and any players doing so should be directed to the relevant self-exclusion scheme.
Licensees are also required to provide a full transaction statement of their online account to any registered player including balances, deposits and winnings together with all related transactions for a period of 90 days.
Changes have also been made to existing certification standards for operators concerning the specific ISO accreditation used with the objective of making it easier for operators to certify their products.
Going forward, the testing company’s ISO accreditation does not have to refer to the specific version of a certification document such as SCP.01.01.DK.1.3, which are test standards for online betting. In the future, the accreditation need only refer to SCP.01.01.DK.
Last week the Danish government confirmed it would raise the tax payable by online operators by 8% from January 2021 as part of its 2020 financial budget, increasing the tax payable to 28%.